Virtual readiness

Whether you are a specialist or an executive, today’s workplace requires you to be able to communicate virtually. Most people, however, only consider preparation as downloading the right program and putting on a decent headset. The reality is that being able to communicate well in a virtual environment and increasing the quality of the outcome requires a lot of extra preparation and attention to detail.

Case

Telia

With more than 23 million customers and 20,000 employees worldwide, Telia is dependent on effective internal virtual communication. In addition to training Telia staff how to communicate using a range of platforms, EPO drew up corporate ground rules for participating and leading online meetings. Asked whether they felt prepared to perform their job satisfactorily, 90% of the company’s staff said they did. Although many factors contribute to this number, prior to EPO’s training sessions, the figure was 76%.